FAQs
Tell me about Elsa & Joy?
- Elsa & Joy is an online fashion store that offers high-quality, stylish and affordable footwear and accessories for women and children. Our products are sourced from top-notch brands and manufacturers across Europe. Please refer to our story to know more about us.
What products do you sell?
- We sell a wide range of products, including sneakers, sandals, boots, pumps and accessories for women, as well as shoes for kids.
Where do you ship to?
- Currently, we ship to destinations within the Netherlands, Belgium, France and Germany
Do you offer free shipping?
- Yes, we offer free shipping on all orders over €50. Please refer to our shipping policy for more information.
What is the estimated time for delivery?
- Orders are usually shipped within 24 - 48 hours from the time of your order and are delivered within 3 to 5 working days. Please note that the delivery time may vary due to factors such as weather, holidays and carrier delays.
How can I pay for my order?
- We accept various forms of payment, including credit cards, debit cards, PayPal, IDEAL and other online payment methods.
How can I track my order?
- Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the shipping carrier's website.
What is your return policy?
- We offer hassle-free returns and exchanges for all our products within 30 days. Please refer to our return policy for more information.
How can I contact customer service?
- You can contact our customer service team through email, phone or live chat. Our team is available to assist you with any questions or concerns you may have.