Tell me about Elsa & Joy?
  • Elsa & Joy is an online fashion store that offers high-quality, stylish and affordable footwear and accessories for women and children. Our products are sourced from top-notch brands and manufacturers across Europe. Please refer to our story to know more about us.

What products do you sell?

  • We sell a wide range of products, including sneakers, sandals, boots, pumps and accessories for women, as well as shoes for kids.

Where do you ship to?

  • Currently, we ship to destinations within the Netherlands, Belgium, France and Germany

Do you offer free shipping?

  • Yes, we offer free shipping on all orders over €50. Please refer to our shipping policy for more information.

What is the estimated time for delivery?

  • Orders are usually shipped within 24 - 48 hours from the time of your order and are delivered within 3 to 5 working days. Please note that the delivery time may vary due to factors such as weather, holidays and carrier delays.

How can I pay for my order?

  • We accept various forms of payment, including credit cards, debit cards, PayPal, IDEAL and other online payment methods.

How can I track my order?

  • Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the shipping carrier's website.

What is your return policy?

  • We offer hassle-free returns and exchanges for all our products within 30 days. Please refer to our return policy for more information.

How can I contact customer service?

  • You can contact our customer service team through email, phone or live chat. Our team is available to assist you with any questions or concerns you may have.